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Urgent! Experienced Developer Support Engineer - Local Job Opening in Netanya

Experienced Developer Support Engineer



Job description

Experienced Developer Support Engineer

Netanya/Tel Aviv, Israel | Technical Support Share position

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride.

This is a special place with a unique combination of brilliance, spirit and just all-around great people.

Here, if you’re willing to do more, your career can take off.

And since software plays a central role in everyone’s lives, you’ll be part of an important mission.

Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?


We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.


Besides a wild ride and a lot of learning, we’ll leap your career forward!


The position is located in Netanya


As an Experienced Developer Support Engineer at JFrog you will...

  • Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements

  • Develop scripts in Bash, Python, Groovy for debugging and automating

  • Set up JFrog applications and 3rd party products in various development environments

  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters

  • Reproduce customer scenarios and fill relevant bugs/features

  • Maintaining and improving a knowledge base of known issues and solutions

  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams

  • Ability to work in flexible hours and weekends while needed
  • To be an Experienced Developer Support Engineer at JFrog you need…

  • BSc or equivalent in Computer Science or Computer Engineering

  • 2-4 years experience in customer-facing roles - Mandatory

  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms

  • Experience in Linux - Mandatory

  • Strong technical software-related debugging skills - Mandatory

  • Understanding of Java or other compiled language - Mandatory

  • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat - Advantage

  • Experience in DevOps industry - Advantage

  • Excellent spoken and written English

  • Required Skill Profession

    Computer Occupations



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